Your questions, answered
At GeofElectrogy Limited, we understand that buying electrical household appliances involves many decisions. We pride ourselves on our adaptability and commitment to excellence. This section is designed to provide clear answers to your most common questions, ensuring a smooth and confident shopping experience with us. Explore what we have to offer and how we can contribute to your home's success.
Frequently asked questions
1. About Geofelectrogy
How can I contact Geofelectrogy?
You can contact the Geofelectrogy via phone: +44 7587765073, email: info@geofelectrogylimited.co.uk or post: CookersAndOvens, 23 Hemp Walk, London, SE17 1PF. To send us an email from this website, click on the Contact Us page.
When are you open?
You can order appliances from the Geofelectrogy website 24 hours a day, 7 days a week or call our number to place your order. If you wish to speak to a member of our dedicated Customer Service Team, they are available Monday - Friday 8.30am – 5pm and Saturday 9am – 12.00pm.
2. Placing An Order And Paying For Your Appliances
How Do I Place An Order?
Once you have found the products you are looking for, all you have to do is click on the ‘Buy Now’ button and our user-friendly website will guide you through each step of the payment process. The order process simply involves confirming the quantities and price of your chosen appliances, entering your address for delivery and finally, providing your payment details.You can also call us to place our order over the phone.
Do The Prices Shown Include VAT?
Yes, all of the prices on the Geofelectrogy online appliance shop include VAT.
How Can I Pay For My Appliances?
At Geofelectrogy we accept payment by Bank transfer,Mastercard, Visa, Maestro, Visa Debit, American Express or Delta/Connect.
3. Your Appliances
How Do I Know If The Appliance I Want Will Fit In My Kitchen?
We have tried to include all of the dimensions of our appliances on the Geofelectrogy website. If however you cannot find the information you are looking for, please call a member of our experienced Customer Service Team who will be happy to help.
Do I Have To Give My Card Details Over The Internet?
If you would prefer not to make your payment over the internet, you can ring a member of the Geofelectrogy Customer Service Team on +44 7587 765 073 (Mon - Fri, 8.30am – 5pm, Sat 9am – 12.30pm) and they will take your payment details over the phone.
What Happens If The Appliance I Order Is Out Of Stock?
All orders from Geofelectrogy are subject to stock availability. We will ring you within 24 hours of placing your order to confirm whether the appliance you have ordered is available. If your appliance is out of stock a member of our Customer Service Team will advise you of the options available to you. In these circumstances you may wish to wait until the appliance comes back into stock, select an alternative similar item or cancel your order.
4. Delivery Of Your Appliances
Where Do You Deliver?
We can deliver your appliances to anywhere in mainland UK.
When Will My Appliance Be Delivered?
Within 24 hours of placing your order with Geofelectrogy, a member of our customer service team will phone to arrange a delivery time that is convenient for you. Delivery times will vary but if your item is shown as being in stock we aim to deliver between 2 and 3 working days. If you item needs to be ordered from the manufacturer, we aim to deliver between 5-10 working days dependent on stock availability from the suppliers.
5. Refunds & Returns
What Happens If I Change My Mind And Want To Cancel My Order Before I Have Received My Appliances?
If you wish to cancel your order please call +44 7587 765 073 (Mon - Fri, 8.30am - 5pm, Sat 9am - 12.30pm) to speak to a member of the Geofelectrogy’ Customer Service Team or email: info@geofelectrogylimited.co.uk. If your goods have not yet been dispatched for delivery, a full refund will be given. However, if your appliances have been dispatched for delivery, there will be a charge to pay to cover the cost of collecting the item and this will be deducted from the refund amount owed to you.
Still have questions?
At GeofElectrogy Limited, our journey is rooted in delivering quality and great service for all your electrical household appliance needs. If you haven't found the answer you're looking for, please don't hesitate to reach out. Join us as we grow and succeed together. We're glad you're here to be a part of our story, and we're always ready to help.