Your questions, answered
At GeofElectrogy Limited, we understand that buying electrical household appliances involves many decisions. We pride ourselves on our adaptability and commitment to excellence. This section is designed to provide clear answers to your most common questions, ensuring a smooth and confident shopping experience with us. Explore what we have to offer and how we can contribute to your home's success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for providing quality electrical household appliances. As GeofElectrogy Limited, we pride ourselves on personal attention and dedication to every detail, from retail to second-hand exchange. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence and customer satisfaction. Here are some of the most common questions our customers ask.
How do I create an account?
To create an account with GeofElectrogy Limited, simply click on the "Sign Up" or "Register" link usually found at the top right corner of our website. You'll need to provide some basic details like your name, email address, and set a password. Creating an account allows you to track orders, manage delivery addresses, and speed up future purchases.
Do you offer a price match promise?
Yes, GeofElectrogy Limited is committed to offering competitive prices. We strive to price match eligible products from approved retailers. Please review our full price match policy on our website or contact our customer service team at [[phonenumber]] for more details and to see if your chosen product qualifies.
Will I receive the exact model shown?
We endeavour to display the exact model you will receive. However, manufacturers sometimes update models with minor cosmetic changes or specification improvements without prior notice. While we always ship the latest available version, we guarantee that any appliance you receive will meet or exceed the advertised specifications. If you have specific concerns, please contact us before purchasing.
Can I change my delivery address in my account?
Yes, you can update your delivery address details within your GeofElectrogy Limited account settings. For existing orders, changes to the delivery address must be made as soon as possible by contacting our customer service team directly at [[phonenumber]] or [[email]]. Please note that changes may not be possible if the item has already been dispatched.
When will I receive my delivery?
The night before delivery, we'll send you an estimated delivery timeslot by SMS and email between 7 pm and 9 pm. As we run a rapid next-day delivery service, we are unable to provide this information any earlier or change your timeslot once issued. Please ensure you are available all day. You will receive an automated SMS and/or email when our drivers are approximately 30 minutes away.
What is your return policy?
GeofElectrogy Limited offers a straightforward return policy. If you're not completely satisfied with your purchase, you can return most items within [[number]] days of delivery, provided they are in their original condition and packaging. Certain exclusions may apply. Please visit our dedicated returns page for full details or contact us for assistance.
What happens if my appliance needs fixing under warranty?
All new appliances purchased from GeofElectrogy Limited come with a manufacturer's warranty, covering defects in materials and workmanship for a specified period. If your appliance develops a fault, please contact our customer service team at [[phonenumber]]. We will guide you through the warranty claim process, which typically involves arranging a repair or replacement with the manufacturer.
How does your second-hand exchange service work?
Our second-hand exchange service allows you to trade in your old, functional electrical household appliances towards the purchase of a new one. This helps promote sustainability and offers a cost-effective way to upgrade. The value of your exchange item will depend on its condition, age, and model. Please contact us at [[phonenumber]] or visit us in-store to get an appraisal for your appliance and discuss exchange options. We accept a range of devices suitable for domestic chores, cleaning, cooking, food preparation, and personal grooming.
Still have questions?
At GeofElectrogy Limited, our journey is rooted in delivering quality and great service for all your electrical household appliance needs. If you haven't found the answer you're looking for, please don't hesitate to reach out. Join us as we grow and succeed together. We're glad you're here to be a part of our story, and we're always ready to help.